This policy explains what personal information Opulent Virtue (“we”, “us”) collects when you visit our website or buy from us, how we use it, and the choices you have. Opulent Virtue is operated by [Registered company name], [Registered business address].
Information we collect
Information you give us
- Orders: your name, email address, shipping and billing address, phone number and what you bought.
- Newsletter: your email address, if you sign up.
- Messages: anything you send us when you contact customer care.
Payment information
Payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers. Stripe's use of your information is described in the Stripe Privacy Policy.
Information collected automatically
- Technical data: like most websites, our hosting provider records basic request data (such as IP address, browser type and the pages requested) to keep the site secure and running.
- On your device: we store your bag contents and your cookie choices in your browser's local storage. See our Cookie Policy.
- Analytics: we only use analytics tools if you agree to them in our cookie settings.
How we use your information
- To process, deliver and support your orders, including returns and exchanges.
- To reply to your questions and requests.
- To send you emails you have asked for. You can unsubscribe at any time using the link in every email.
- To prevent fraud and keep our website secure.
- To improve our website and products, where you have allowed analytics.
- To meet our legal obligations, such as tax and accounting rules.
Legal bases (UK and EU visitors)
We process your information to perform our contract with you (your order), with your consent (newsletter, analytics and marketing cookies), for our legitimate interests (running and securing our business, in ways you would reasonably expect), and to comply with the law.
Who we share it with
We share information only with companies that help us run our business, and only what they need:
- Payment processing (Stripe).
- Website hosting (Vercel) and secure data storage (Upstash).
- Email delivery, for order updates and newsletters you signed up to.
- Shipping carriers, to deliver your order.
We may also disclose information if the law requires it, or as part of a sale or reorganisation of our business. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
How long we keep it
We keep order records for as long as needed to provide our services and to meet tax and legal requirements (usually up to seven years). Newsletter details are kept until you unsubscribe. Other information is deleted when we no longer need it.
Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you, and receive a copy;
- correct information that is wrong;
- ask us to delete your information;
- object to or restrict how we use it, or withdraw consent at any time;
- opt out of the sale or sharing of personal information (we do neither).
California residents: under the CCPA/CPRA you have the rights to know, delete and correct your personal information and to opt out of its sale or sharing. We do not sell or share personal information, and we will never treat you differently for exercising your rights. We honour the Global Privacy Control browser signal.
UK and EU residents: you can also complain to your local data protection authority.
To use any of these rights, email privacy@opulentvirtuewoman.com. We may need to confirm your identity before we act on a request.
International transfers
Our service providers may process information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.
Security
We use encryption (HTTPS) and reputable providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to limit who can access it.
Children
Our website is not intended for anyone under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. We will tell you about significant changes.
Contact us
[Registered company name], [Registered business address]. Email: privacy@opulentvirtuewoman.com.